Shipping Policy

Overview

This Shipping Policy outlines the official standards, processing procedures, delivery timelines, and relevant service specifications for all orders placed on our official website. The purpose of this policy is to provide every customer with clear, transparent, and standardized logistics service instructions, allowing users to fully understand order processing rules, delivery arrangements, and related service guarantees after placing orders. This policy applies to all product orders, logistics distribution services, and package delivery services on the entire website. By completing order placement and payment on our platform, all customers are deemed to have fully read, understood, and accepted all the terms stipulated in this Shipping Policy.
We have always adhered to standardized and efficient logistics service principles, and have established complete global cross-border delivery systems and perfect order processing mechanisms. We strictly control every link of order review, product packaging, outbound delivery, and logistics tracking to ensure that every customer’s order can be processed formally, delivered stably, and arrive safely. We are committed to providing reliable cross-border logistics services for global users and bringing stable and reassuring shopping and delivery experiences.

Order Processing & Handling Time

All orders submitted and successfully paid on our official website will enter the official review and processing process immediately. Our professional operation team will conduct comprehensive verification of order information, product inventory, and recipient information to ensure the accuracy and completeness of each order data. After the order review is passed, we will complete product sorting, fine packaging, and outbound delivery arrangements within standardized working days.
The unified order processing and preparation period for all formal orders is 1 to 3 working days. This time period covers order system confirmation, manual review, product picking, internal quality inspection, professional packaging, and logistics outbound docking procedures. Orders submitted on non-working days or official holidays will be processed sequentially on the first working day after the holiday to ensure that all orders are arranged in strict accordance with the submission time sequence without random delay or priority adjustment.
In order to ensure the intactness of products during long-distance cross-border transportation, we adopt professional shockproof, pressure-resistant, moisture-proof and leak-proof packaging materials for all products. All goods will be strictly inspected before outbound delivery to eliminate defective products, damaged products or incorrectly delivered goods, so as to ensure that the products received by customers are complete, intact and in good condition.

Global Delivery Timeframe

We cooperate with mature and formal global cross-border logistics providers to provide stable and reliable delivery services for users in all regions. After the order is successfully shipped out of the warehouse, the standard global delivery cycle is 6 to 12 working days. The overall delivery progress is jointly affected by regional logistics transit efficiency, local customs clearance progress, and regional distribution arrangements, and the final arrival time is subject to the actual logistics operation status.
During the delivery period, customers can check the real-time logistics transit status, package location and order progress through the order management page on our official website. The whole logistics process is traceable and transparent, so that users can always grasp the latest dynamics of their packages. We will actively follow up on abnormal logistics situations such as delayed transit and customs clearance docking, and properly coordinate and handle them to ensure that packages can be delivered smoothly as soon as possible.
Please note that working days do not include local statutory holidays, weekends and special public holiday adjustment periods. Any delivery delays caused by objective factors such as force majeure, official customs inspection, and regional logistics system maintenance will not be included in the conventional delivery cycle, and we will actively communicate and follow up to minimize the waiting time of customers.

Customs & Duty Handling Rules

In the process of global cross-border transportation, all customs duties, import fees, formalities fees and other related tax expenses incurred by package entry and customs clearance shall be fully undertaken by our brand. We bear all cross-border logistics related tax costs throughout the whole process, and customers do not need to pay any additional fees, supplementary charges or handling charges during package signing and receiving.
All our cross-border deliveries comply with local import regulations and international logistics transportation norms. We will complete formal customs declaration and customs clearance procedures in accordance with standard procedures to ensure that the packages pass through customs smoothly and enter the local distribution link normally. We fully undertake all tax risks and customs clearance costs generated in the cross-border link, realizing a worry-free receiving experience for customers.

Order Delivery & Receipt Rules

Customers need to fill in accurate and complete recipient information when placing an order, including correct recipient name, valid contact information, and detailed and accurate delivery address, so as to avoid delivery failure, package loss, transit delay or wrong delivery caused by incorrect information. We will deliver the package strictly in accordance with the recipient information submitted by the customer’s order, and will not modify the delivery address without authorization.
After the package arrives at the local distribution terminal, the local logistics provider will complete the final door-to-door delivery service. Customers are required to keep communication unblocked during the delivery cycle to ensure that they can sign for the package normally. If the package is returned or lost due to wrong customer information, uncontactable recipient, or customer’s active abandonment of signing, we will follow up and handle it according to the actual logistics situation.
After receiving the package, customers are advised to check the package appearance and product integrity in a timely manner. If there are obvious package damage, product leakage, missing accessories or abnormal goods, you can contact our customer service team in a timely manner through the Contact Us page on the official website, and we will provide targeted after-sales solution support according to the actual situation.

Logistics Exception Handling

In view of abnormal logistics problems that may occur during cross-border transportation, including package transit delay, customs clearance detention, local distribution suspension and other objective situations, we have a complete set of exception handling mechanisms. Once the logistics abnormality is confirmed, our team will immediately dock with the logistics provider to verify the cause of the abnormality, promote the solution of the problem, and synchronize the latest progress to customers in a timely manner.
For package loss, serious damage or unsuccessful delivery caused by logistics side problems, we will verify the situation as soon as possible and provide customers with reasonable solutions including re-delivery or after-sales processing, so as to fully protect the legitimate shopping rights and interests of customers. We always take the initiative to assume responsibility for logistics problems caused by our side or cooperative logistics providers.

Policy Update & Explanation

All orders on the website adopt a unified US dollar settlement standard, and all logistics service rules are applicable to all user groups and regional orders without differentiated treatment. We reserve the right to optimize and adjust the content of this Shipping Policy according to the upgrade of logistics system and the iteration of service standards. All updated policy contents will be displayed on the official website policy page and take effect automatically after release.
If customers have any questions about order processing time, delivery cycle, customs clearance rules, logistics exception handling and other related content, they can contact our professional customer service team through the Contact Us page on the official website at any time. We will provide accurate interpretation and professional service support to ensure that every customer can shop and deliver goods safely and transparently.